What do Tomorrow’s Service Designers Need to Know?
Service design has been taught in design schools since the early 1990s. New service development has been taught in management schools and in engineering schools service engineering and industrial engineering has touched on topics related to the design of services. As service design masters and bachelors programmes developed globally, in a wide range of Universities, there is a desire to find common framework and to learn from each other. What should we be teaching the service designers of tomorrow? We will be presenting the initial research in a paper at the 10th European Academy of Design Conference in Gothenberg in April 2013.