Category Archives: Uncategorized

Transforming Outpatient Services

Transforming Outpatient Services – Design for Service Recently I’ve been working with NHS Scotland and the Scottish Government and colleagues and students from the Master of Design Programme at the University of Dundee to re-imagine outpatient services. In the year ending March … Continue reading

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Pecha Kucha

Thanks to Gillian and Lyall at Creative Dundee for organising and doing such a great job of bringing Pecha Kucha to Dundee and making it one of the best reasons to get a babysitter. You can see my talk here about … Continue reading

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SDN Members Day at Adaptive Path

Untitled, a photo by hazelonewhite on Flickr. Stefan Holmlid and service learning opps

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MacDonalds / Byron Stewart

MacDonalds / Byron Stewart, a photo by hazelonewhite on Flickr. #SDNC11 How MacDonald’s use theatre to understand customer experience. Download the presentation here http://bit.ly/yhWq5H

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protopartners _ zilver_ virgin

protopartners _ zilver_ virgin, a photo by hazelonewhite on Flickr. #SDNC11 Service Design Network, San Francisco Damian Kernahan, protopartners and Erik Roscam Abbing, zilver discussed working with virgin to improve customer satisfaction. Protopartners describe themselves as a ‘keeping promises business’ … Continue reading

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Nokia_Bas Raijmakers_STBY_DA Eindhoven

Nokia_Bas Raijmakers_STBY_DA Eindhoven, a photo by hazelonewhite on Flickr. #SDNC11 Service Design Network, San Francisco Selling Service Design through telling stories Takeaways – films to create shared stories of experience – ‘day in the life’ Films put on USB keyrings … Continue reading

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Notes From Continuum/Forrester #SDNC11

Notes From Continuum/Forrester #SDNC11, a photo by hazelonewhite on Flickr. Service Design Network, San Francisco. Key takeaways – gap between service expectation and delivery – eg. United’s promise to take ‘Dad’ on a flight on a white bird, slaying dragons … Continue reading

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Notes from Richard Buchanan’s keynote at #SDNC11

Richard Buchanan Notes, a photo by hazelonewhite on Flickr. Buchanan’s four domains of design summarised to posters, toasters, environment and now services.  Thinking of management as a design discipline – how we organise ourselves to do the things we do … Continue reading

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Handmade | FutureEverything

Dundee University Social Media Workshops at Handmade Join us at Handmade: Digital | DIY | Craft to see designer Jo Hodge who is creating toys and clothing which allow parents and children who are separated through work, illness or family … Continue reading

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Rehabilitation and Participation

Had an uplifting two days at the Rehabilitation and Participation in Long-Term Conditions Conference The plan was: to provide a multi-disciplinary forum for researchers, rehabilitation practitioners, and people with long-term conditions to share their views, expertise and work. To bring … Continue reading

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